Privacy policy

1. responsible person

The controller within the meaning of the General Data Protection Regulation (GDPR) is

Frankonia Gastronomie GmbH
Managing Director: Uwe Schmitz
Mühlenstraße 36
40213 Düsseldorf
Germany

Phone: +49 211 81999874
E-mail: info@franks-restaurant.de

Commercial register: HRB 105894


2. data protection officer

The controller has appointed a data protection officer:

Mario Rosenkranz
BITsic GmbH

Website: https://www.bitsic.de/
E-mail: m.rosenkranz@bitsic.de
Phone: +49 2953 39699-23


3. general information on data processing

We process personal data exclusively in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).

Personal data is any information relating to an identified or identifiable natural person.


4. hosting and server log files

Our website is hosted by the following provider:

Strato

The servers are located in Germany.

When you visit our website, the hosting provider automatically collects and stores information in so-called server log files. This includes in particular

  • IP address of the requesting end device
  • Date and time of access
  • Pages / files accessed
  • Browser type and version
  • Operating system used
  • Referrer URL

Legal basis:
Art. 6 para. 1 lit. f GDPR (legitimate interest)

Our legitimate interest lies in ensuring the secure and trouble-free operation of the website and in defending against attacks.


5. use of cookies and consent management

We use a consent management tool:

CookieYes

This serves to obtain and document consent for the storage of cookies and comparable technologies.

The following categories are distinguished:

  • Necessary cookies
  • Functional cookies
  • Analysis cookies
  • Performance cookies
  • Advertising cookies

Legal basis:

  • Art. 6 para. 1 lit. c GDPR (legal obligation to manage consent)
  • Art. 6 para. 1 lit. a GDPR (consent)
  • § Section 25 TTDSG (Storage of information on end devices)

Non-essential cookies are only set with your express consent.


6. google analytics (GA4)

This website uses the web analysis service:

Google Analytics
Provider: Google LLC

Google Analytics enables the analysis of user behavior on our website.

We have activated the IP anonymization function. This means that the IP address is shortened within the European Union or the European Economic Area.

The data collected by Google Analytics may be transferred to the USA.

Legal basis:
Art. 6 para. 1 lit. a GDPR (consent)

Third country transfer:
The transfer takes place on the basis of Art. 46 GDPR (standard contractual clauses).

There is a risk that US authorities could access the data.


7 Google Tag Manager

We use the:

Google Tag Manager

The Google Tag Manager itself does not process any personal data, but enables the integration of other services.

Legal basis:
Art. 6 para. 1 lit. a GDPR (consent, insofar as tracking takes place)


8. google maps

This website uses:

Google Maps

The integration takes place exclusively after your consent via the consent tool.

After activation, a connection to Google servers can be established.

Legal basis:
Art. 6 para. 1 lit. a GDPR


9. processing in the context of WooCommerce

We use WooCommerce to process orders.

The following data is processed:

  • Master data (name, address)
  • Contact details (e-mail, telephone number)
  • Order data
  • Payment information

Purpose:
Contract execution and customer management

Legal basis:
Art. 6 para. 1 lit. b GDPR

Customers can create a user account and delete it themselves at any time.


10. ticket sales with Tickera

We use Tickera to manage and sell tickets.

Personal data such as name and e-mail address are processed.

Tickets are sent as PDF files.

A check-in app can be used for access control.

Legal basis:
Art. 6 para. 1 lit. b GDPR


11. payment processing

Payment is processed via:

Stripe

Stripe processes payment data independently as the controller.

In particular, the following data may be processed:

  • Name
  • Payment data
  • Transaction data

Legal basis:
Art. 6 para. 1 lit. b GDPR

Third country transfer:
A transfer to the USA may take place. This is based on standard contractual clauses in accordance with Art. 46 GDPR.


12. contact and application forms

When using our forms, the data entered is processed and stored.

Contact form:

  • Processing for the handling of inquiries
  • Legal basis: Art. 6 para. 1 lit. b or lit. f GDPR

Application form:

  • Processing to carry out the application procedure
  • Legal basis: Art. 6 para. 1 lit. b GDPR and § 26 BDSG

The data is both stored and transmitted by e-mail.


13th Newsletter

Our newsletter is sent via:

onOffice

Registration takes place using the double opt-in procedure.

Legal basis:
Art. 6 para. 1 lit. a GDPR

Consent can be revoked at any time.


14. storage period

Personal data is only stored for as long as is necessary for the respective purposes.

Statutory retention obligations (in particular according to HGB and AO) remain unaffected.


15. SSL/TLS encryption

This website uses SSL/TLS encryption for the secure transmission of data.


16. rights of data subjects

You have the following rights:

  • Art. 15 GDPR: Information
  • Art. 16 GDPR: Rectification
  • Art. 17 GDPR: Deletion
  • Art. 18 GDPR: Restriction
  • Art. 20 GDPR: Data portability
  • Art. 7 para. 3 GDPR: Revocation of consent

You also have the right to lodge a complaint with a supervisory authority (Art. 77 GDPR).

FRANK'S Restaurant Logo

Restaurant

Hours:

Monday: 5:00 PM–11:00 PM
Wednesday–Saturday: 5:00 PM–11:00 PM

FRANK'S Bistro Logo

Bistro

Hours:

Monday: 12:00 PM–11:00 PM
Wednesday–Saturday: 12:00 PM–11:00 PM

FRANK'S Restaurant and Bistro Logo
FRANK'S Restaurant Logo

Restaurant

Hours:

Monday: 5:00 PM–11:00 PM
Wednesday–Saturday: 5:00 PM–11:00 PM

FRANK'S Bistro Logo

Bistro

Hours:

Monday: 12:00 PM–11:00 PM
Wednesday–Saturday: 12:00 PM–11:00 PM

FRANK'S Restaurant and Bistro Logo